Director’s Commentary: Adrian Van Hooydonk

This awesome Director's Commentary focuses on the thinking behind the reworked BMW 7-series.  Narrated by BMW design maestro Adrian Van Hooydonk, it's important on two levels.

First, it's amazing to hear an expert take us through the intricacies of making a car look good.  Cars can be magnificent works of scuplture, but rarely does success come by accident.  As we listen to Van Hooydonk describe the interior and exterior design details, we get a glimpse at the extreme amount of attention to detail required to pull off a product experience as complex and multifaceted as a car.  Such is the state of technology and design process at BMW, even a rear tail light has become a sophisticated mechanical-eletronic subsystem, and one designed to the hilt.  What a far cry from the incandescent-bulb lit taillamps of my old 1969 1600-2!

Second, once again we see the importance of having a clear point of view to guide design decisions.  Listening to Van Hooydonk, it's clear what is important when it comes to the design of a 7-series: power, sport, elegance, strength, authenticity.  Staying on brand means designing to those parameters and throwing out everything else.  Which sounds a lot like the art of strategy making to me; perhaps the most important aspect of designs informed by a strategic point of view is that the design does come to embody that strategy and as such forms the basis for a completely coherent brand identity.  In my experience it's much easier to have effective marketing communications if your offering actually is designed in manner that's congruent with your messaging.

I consider organizations such as Apple, BMW, Zappos, and Pixar to be part of a select few capable of nailing a complete and compelling user experience.  They each do so by betting on the talent of their designers and creators.  Clear and compelling vision, coupled with quality execution, does in fact win over the long haul.

Travis Pastrana and the future of the world economy

While not trying to be flip about such a weighty topic as the state of the macro international economy, I believe this daredevil bigwheel jump by Travis Pastrana elegantly captures some of the key elements that will help consumer-facing brands thrive over the next few years.

(No, it’s not about shooting bottle rockets at night in your underwear.  Skip ahead six seconds)

I reckon there are five in total:

  1. Optimism is the New Courage:  Travis wouldn’t attempt this mondo backflip if he wasn’t optimistic that he could land it.  Sure it’s dangerous, sure it’s risky, but he has the skill and the experience to know that he can pull it off.  That’s optimism grounded in reality.  Just as the fundamental rules of the marketplace haven’t changed in our current predicament, it’s not like Travis is facing a whole new set of laws of physics — so why not be optimistic?  His bigwheel is not his usual motorcycle (or a Subaru, even), but it has wheels and he can deal with the downsizing.  That’s optimism.
  2. Use planning to minimize the stupid risks:  even Travis is wearing a helmet for this one.  And notice that this is his third-time-charmed attempt.  Now more than ever, when the price of failing is so high, it’s a good idea to minimize secondary risks even as we embrace big leaps.  That might mean building an extra prototype, running another market test, or getting out in the field with customers more than usual.  These days your big or small leaps really need to work, so a little extra midnight oil is probably worth it.  There’s enough risk out there as it is, why not cut out all the dumb risks to better focus on the big ones?
  3. Potential Energy = Cash: Pastrana’s maneuver is all about converting potential energy in to kinetic energy.  If you’re like me, you held your breath for those scary seconds he was inverted.  But if you think through your physics, you know that 90% of the success of this jump was set up at the start; with the right amount of potential energy on tap, Travis knows that he can make the jump so long as he’s able to execute all of the routine details.  But without that energy, even the best execution won’t hack it.  Cash is the potential energy of the business world.  Without it, you can’t pull off a stunt of any size. Like Travis, you want to do anything you can to maximize your potential energy/cash.  If that means canceling your trip to the nifty event across the country, or eating rice and beans instead of steak, or riding a train instead of flying, you just have to do it.  Save and conserve your cash: you don’t want to be caught low, slow, and out of ideas.  Or money.
  4. It’s not about the flight…:  Bombing down a ramp and flying through the air is one thing, sticking the landing is quite another.  Above all, we cheer for Travis because his sheer talent allows him to nail landings like no other.  So, what’s next?  What happens when you make it through these Schumpterian flames?  If you’re successful now, will you or can you be successful when things turn up?  What’s the balance? Landings are important… where will yours take you?
  5. Dress for success:  There’s no better time than a downturn to use surface aesthetics to convey a sense of optimism, planning, and control.  The posture you and your brand take in the world will define you.  So put on your best, put your best foot forward, and let other people know that you’ve got your act together.  Hell, even Travis wears pinstripes.

Many thanks to my friend Reilly for pointing me to this video.  The weird resulting thoughts, however, are those of yours truly, and should not be blamed on him.

Fast Company stuff worth reading slowly

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As I've said before, while I work at IDEO, this is not a blog about IDEO and I don't talk much at all about what's going on there.  However, I wanted to point out two cool things involving IDEO which I think have broad appeal to all of us trying to make a dent in the universe.

The first one is about David Kelley.  I hope you can read it.  After my parents and my family, he's way up there in my personal you-changed-my-life-forever-and-ever category.  He's been a teacher, boss, fellow gearhead, accomplice, hero. 

The second is Fast Company's list of the world's most innovative companies.  Yes, IDEO is in there (we're in the top 10!  Woo hoo!), but it's also super instructive to read through the list of 50.  It's also a really nicely designed web experience.  For me, it's affirming to see that so many innovative companies are also ones whose brands are part of my life or consciousness.  If I were to draw up this list on my own, it might look a bit different (where's Mozilla?), but here are some of the Fast Company 50 that are part of my life (some are major time sinks: hello Hulu and Facebook and Zappos!):

  • Google
  • Hulu
  • Apple
  • Amazon
  • Facebook
  • Zappos
  • NPR
  • Gore
  • Lego
  • Aravind
  • Toyota

Enjoy!  Have a great weekend.

Truth vs. Myth: why a Hyundai is the new Mustang

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I'm a big believer that brands are about what you do in the world, not what you say you do.  This often leads me to say things like "Subaru is the new Saab", or "Pontiac is the new BMW".  I heard a lot of agreement on the former but was virtually tarred and feathered for the latter.  But I stand by my judgments of those brands, because they really are delivering compelling experiences in a way that they didn't before, and arguably better than their vaunted competitors. When organizations focus on making really good stuff, then it's relatively easy to talk about that truth and have it stick in the world. 

Truth is much stickier than myth.

So here I go again:  the Hyundai Genesis Coupe is the new Mustang.  It pairs a sophisticated powertrain with a modern design approach to suspension (read: no live axle out back), and wraps it all up with some provocative styling.  It's a great example of an automaker really nailing it in terms of visceral, behavioral, and reflective design.  The reflective (designing meaning) part of that triad is being played out this weekend with the debut of this massively gnarly commercial during the Superbowl:

That's truly one epic lap, and a big leap forward for Hyundai. The Genesis is the new Mustang.

Stuff I’m liking

Can I say that? 

"Stuff I'm liking."  Grammar?  I think it works.  It's somewhat Borat-ish, but I think it works.  Hey, if I have a blog, and I publish something to the web, then it exists, right?

Here's some stuff I'm liking, with commentary as to what I see in it:

  1. Nuts, Bolts, and Jolts:  a wonderful collection of aphorisms and observations by Rich Moran.  It's an informative guide to surviving the hairball, and fun to read, too.  You may recognize Rich as the author of last week's fabulous thought of the day.  My idea octet of "organizational survival" books would start with Nuts, Bolts, and Jolts, and also include (in no particular order) The No Asshole Rule, Saint Joan, Orbiting the Giant Hairball, Don Quixote, The Adventures of Johnny Bunko, The Knowing-Doing Gap, and Up the Organization.  I'm liking it.
  2. Pink's Travel Tips:  Mr. Pink has a future in broadcast media, I think.  These are witty and they teach you something, too.  HAHU!
  3. Creativity and the rise of optimism:  this essay by Paul Bennett (full disclosure: Paul is a colleague of mine at IDEO) is really inspiring.  If a blog post could be an anthem, this would be my anthem for 2009.  We have to be optimistic.  This one helps us be that way.2009_honda_fit_red_new_sales
  4. The Honda Fit:  I love the way it looks.  It's more Mini than the Mini.  It's a modern interpretation of space maximization within a tightly constrained footprint, and it's not beholden to stylistic flourishes from the Eisenhower period.  I dig it.  With a more hyper iVTEC or a turbo diesel mill in there, it would truly be one for the ages.
  5. The Monocle Weekly:  I'm surprised how much I enjoy listening to content streaming over the web.  Ah!  It's like radio for your house; or, more precisely, I'm rediscovering the joy of listening to intelligent people go deep on an interesting subject, something I only ever experience when driving in my car.  I'm liking it.
  6. Miracle on the Hudson:  we all know about the incredible feat of calm thinking and flying that lead to an Airbus being safely ditched in the Hudson.  Leave it to Bob Sutton to pull some very interesting team dynamics lessons out of that episode.  Fascinating stuff.

I'm really liking all of it! 

Where are we going to sell it?

Where are you going to sell it?

I always try to treat a mundane food-shopping trip as an expedition to an exotic marketing laboratory.  Viewed through that filter, there's usually something interesting going on.

Case in point is this yogurt case at Whole Foods. Hanging out on the top shelf are some granola-type bars.  These particular bars are sold by a firm called Attune and are infused with probiotics.  So selling them in the yogurt section makes perfect sense: it's about being placed in a way that embraces the shopping experience and needs of the human at the end of the supply chain, rather than efficiencies of layout and inventory stocking.  For example, before I arrived at this display, I had no idea that you could get the outcome of yogurt consumption in a solid food experience.  Had these Attune products been located in the activity bars section, I would have missed them amongst all the brand shouting.

When it comes to innovation, there's as much or more that can be done with all of the layers of product experience around the core offering as with the core offering itself.  And in this day and age, running some experiments with three of the four P's — place, promotion, price — is likely to yield some quick and productive results.  Always ask, "So where are we going to sell this?"

More everything matters

In his latest column, Tyler Brûlé explains his simple, "everything matters" test to assess a hotel's capabilities: order a club sandwich.

He explains:

Focusing on the very basics, it starts by sampling the quality of 10
everyday ingredients (bread, lettuce, tomato, egg, bacon, chicken,
mayonnaise, butter, potatoes and cooking oil) and how well (or not) all
of these can be worked up into a club sandwich.

As with many
things in life, if you can nail the simpler, smaller things, then the
rest tends to fall into place. This is particularly true of hotels and
how they deal with toasting bread, frying eggs, arranging lettuce,
crisping bacon and cooking French fries.

Everything matters.

Quality in a switch

Everything matters

Sure, you can call me anal-retentive (which I'm not — I think "perfectionist" is a more accurate term, but without the connotation of stasis that comes with it), but I love what I see in the photo above. I took it at a hotel I visited recently.

What do you see?

I see the mark of someone who cared. I see someone who was paying attention. I see a belief in quality and the pursuit of perfection.  I see a work culture where people are able to exercise their need to do good work.

All this in eight screwheads aligned on the same plane, plus four switches located correctly within their assigned cutout (if you've ever put one of these panels together, you know how hard this is to do).  Quality experiences and offerings are fractal in nature, and rely on the largest and smallest elements to all be in sync.  Being a guest at this hotel — from the bed to the room to the food to the views — was a marvelous experience, and looking at this panel none of that news should come as a surprise.

Again, everything matters.