Creating Cool Stuff with Storytelling, part 4

I can’t tell you how much I learn from good blogs.  One I particularly like is Presentation Coach.  Scott Rayburn writes pure gems about making good presentations, telling better stories.  His latest post,  “About fear…” is wonderful, because it acknowledges the fact that we’re all human, and nothing in life ever reaches a state of 100% perfection:

Will you make mistakes? Of course.

Will there be flashes of panic? Yes.

Will you forget details? Most likely.

Give yourself permission to make mistakes, to be anxious. Then carry
on. Just don’t make yourself a liability for your message. It’s too
important for that.

I love Scott’s approach to public speaking.  When was the last time you did anything worthwhile without  making a mistake or two?  Giving yourself permission to make mistakes is about much more than effective public speaking, it’s about being innovative across your entire life.  Just go do it!

Marketing = Design = Marketing

If caskets can be made sexy and interesting, well, maybe there’s still room for innovation in the realm of vacuum cleaners:

The Ball

If you’re Dyson, how do you make a better vacuum cleaner?  You can’t make it lose less suction, because it doesn’t lose any to begin with.  Instead, you break the existing paradigm of maneuverability, producing something that broadcasts its unique value proposition loud and clear. 

Does The Ball need mega advertising to succeed?  No way, because its marketability is embedded in the remarkability of its design. 
Marketing = Design = Marketing.

Design = Marketing = Design

Tim Manners, whose Cool News is listed in the metacool blog roll, has an interesting column in Fast Company called "Marketing to Death".  In it he expounds upon the theme of Godin’s Purple Cow: it’s not about marketing something that sucks, it’s about building things so remarkable that they market themselves (and make you look even better if you spend some additional marketing bucks, too).  Along the way, he tells some pithy stories about things like:

  • Caskets
  • A library
  • Artificial Xmas trees
  • A trip to the dentist

All of these seemingly moribund market offerings can be transformed into delightful human experiences if you just spend some time and energy to listen, take notes, and invest in making them have intrinsic value.  Such as the Seattle Public Library pictured above.  It’s the zone where design = marketing = design.

A Good Blanket Story

The folks at MBDC are marketing a baby blanket that’s fully compliant with their cradle-to-cradle environmental design guidelines.  Designed for the cradle, this blanket’s value proposition also has everything to do with cradle-to-cradle design thinking:

… using only the highest quality and healthiest available materials and chemicals… It’s safe enough to eat (if you need the roughage) and can be safely composted after use, to build healthy soil.

And though MBDC is not doing a good job of marketing it (no reach, zero awareness!), the blanket itself is rather compelling from a marketing point of view.  Yes, the graphic design they chose is hard ugly, but there’s some beauty underneath, to wit:

First, the value proposition is awesome.  Think about it: a blanket that’s safe enough to eat, safe enough to plant as fertilizer in case…. er, em… in case it ever becomes so impregnated with fertilizer of the baby kind as to become unwashable.  Which makes it something you’d feel very comfortable putting next to your new baby’s skin.  No weird, endocrine-disrupting chemicals.  No worries at all.

Second, this blanket demonstrates the value of storytelling as a way to market environmentally sound products, be they "sustainable" or "cradle-to-cradle" or whatever.  Why?  It isn’t making the mistake of trying to change the worldview of a parent who drives a Suburban.  Instead, it tells a story of total ecological integrity perfectly tailored to an audience of Prius-driving parents worried about a world where you can’t eat the fish, can’t play in the grass, and can’t wear chemically-grown cotton.  With that ugly MBDC logo woven into the blanket, it’s a rolling advertisement for cradle-to-cradle thinking, and it will trigger storytelling wherever it goes.  It’s a story these parents are ready to hear and transmit, and that’s all that matters.

That’s great marketing.

How about a Sound and Smell Tasting session?

In both professional and academic settings I’ve had good success helping non-designers partially "get" what the whole design/brand/quality/experience furball is all about just by having them bring in their favorite object and then talk a bit about what makes it good.  There’s something about the process of having to articulate mushy subjects like quality, heft, smell, taste, and feel that wakes the formerly dormant "goodness sensitivity" gene in people.  Deep down inside our modern brain, we all know what good is all about, but somewhere along the line we forget how to listen to our senses.  It’s there, can you here it whispering?

I’ll never forget the time a co-worker brought a piece of her underwear (okay, okay — it was just a t-shirt) to one of these meetings.  She spoke from the heart about why this was the absolute best undergarment in the world for her.  It taught everyone in the room about quality in a deep way, and we just couldn’t have gotten there via PowerPoint.

A little while ago I wrote yet another episode in my "Sound Matters" series.  It generated some good feedback and ideas: 

  • Ryan suggested that we also add "smell" to products to push them over the top.  Absolutely, man!  I got a whiff of a 1962 Porsche 356 the other day, and it smelled like Germany!!  Now that’s what I call brand essence!  What if you could buy a new 911 that really smelled the way a Porsche should, instead of smelling exactly the same as a 2005 Camry?
  • Valentin came up with the nifty, nifty idea of holding a "sound tasting" party.  I can just imagine it: you walk into a room, you get blindfolded, and then you listen to a series of 20 or so vintage mechanical cameras being put through the paces…  Voigtlaender Bessamatic, Leica II, Exakta Varex VX IIa, Robor Star…. it would be an aural fiesta, a feast for the ears.  The sound of quality.

I think design thinkers need to be able to feel design quality in their bones.  Why not hold a sound and smell tasting party of your own?

Empathy and the Business of Innovation

In case you haven’t seen it, allow me to point you to this great Bruce Nussbaum article about design thinking.  "All the
B-school-educated managers you hire won’t automatically get you the
outside-the-box thinking you need to build new brands — or create new
experiences for old brands," Nussbaum says.

"The truth is we’re moving from a knowledge
economy that was dominated by technology into an experience economy
controlled by consumers and the corporations who empathize with them."

Amen, brother.