Principles 1 & 2 at work: Sam Martin on man spaces

I really like this talk by Sam Martin about "man spaces".  Same came up with this really interesting talk by putting Principles 1 and 2 to work:

His talk isn't the kind of thing you could whip up out of one's imagination alone, but it does depend on his intellect to synthesize the wonderful narrative we hear above.  Taking the time to get out in to the world, and then having the ability to see clearly, are two keys to bringing great stuff to life.

Great presentation structure and delivery, too.

The future of NPR

Npr digital think in

And now for something not-so-completely-different, on Friday I'm participating in a Digital Think In for National Public Radio.  A group of us are going to spend the day formulating and envisioning a digital media strategy for NPR.  I'm really excited, as there's going to be some juicy business design involved, especially as we work with issues around the "social", "open", and "platform" aspects of their service.

Anyhow, if you have any ideas, I'd love to hear them — please drop me an email or leave a comment.  The official Twitter hashtag for the event will be #NPRthink, and of course you can always find me at @metacool.

Hope to see you on Twitter!

Join the conversation at Living Climate Change

I'm really happy to be able to point you to Living Climate Change, a conversation that we're hosting at IDEO. 

Our goal with this new site is to expand and enhance the debate about climate change, and also to show what might be done about it using design thinking.  While I didn't have a direct role in producing any of the video scenarios on the site, I did a modicum of work to support them coming to fruition (Principle 12), and I'm really happy with where we are with this rollout.

There's a lot more to come.  Believe me, there's a lot of interesting stories and visions coming to the sight over the next few months!  Most important, though, will be your contributions.  If you're interested, please take a minute to subscribe to updates from the site, and contribute your thoughts and feelings here.

Principle 3 in action: ColorCapture Ben

BenColorCapture_001

Over the weekend I spent some time fooling around with an iPhone app called ColorCapture Ben.  The way it works is you take a photo of a color you like using your iPhone, and then this app from Benjamin Moore shows you the closest matching color chip from their collection, and then serves up a listing of complimentary colors and so forth.  I found that it works equally well sampling a Barnett-Newman style solid color field as it does mixing across the various colors found in a Seurat-like shot of a lawn.  Even if you're not in the market for some new paint, it's a wonderful source of quiet, adult entertainment if you ever find yourself, say, attending a live performance of music designed for the toddler-preschooler demographic.  As I frequently am.

It's also a great example of Principle 3 at work.  Principle 3 states that we must always ask "How do we want people to feel after they experience this?". If you've ever painted a room in a house, you know that there are many areas that could stand some improvement, and indeed there has been quite a bit of innovation lately in the areas of zero-VOC paint formulations, easy-pour paint containers, and new application tools.  But those are all about the paint or conveying the paint to the wall, and when you think about it, there's so much more to the painting experience.  The beauty of Principle 3 is that, by asking that you put yourself in another human's shoes, it forces you to consider all of the non-obvious aspects that make up an experience:

Another part of the challenge lies in thinking about usage through
time.  We often design for those few moments that make up the core
value proposition.  But what about all the other experiences?  How does
it feel to start using it?  What does mastery feel like — is it
exhilarating or boring?  How does using this expand our human
experience?  How does it influence our environment?  What does it feel
like to extend one's relationship with the offering?  Does it help
someone get to a state of flow?

I don't know about you, but for me, the entire process of choosing a paint color is terrifying.  Mistakes are expensive, and because it is difficult to sample paint colors accurately, iteration in a baby-step kind of way (Principle 10) is also tough.  This is where ColorCapture steps in.  For example, for a while I've been meaning to paint one wall of my bedroom green, but I'd rather go clean my garage than have to choose the right color of green amongst the hundreds of choices available to me — the paradox of choice at work.  With this new app, I can take a picture of my wood floor (the dominant color in the room that I need to play with), and then boom!, I have the green I need, or at least a handful of greens.  And now I can start painting, and to start painting I'll go buy a gallon of Benjamin Moore Natura.

While I don't think Principle 3 is the most powerful of the principles, it certainly is one of the most foundational.  If you can put it in to action, you're well on your way.

More on Principle 16

Earlier this year I wrote up a preliminary version of the sixteenth principle of innovation, Grok the gestalt of teams.  In the spirit of Principle 16, my colleague John Foster just posted a great blog post about teams, called Another kind of team.  Do give it a read.

Here are the four principles he outlines:

  1. Proactive Self Disclosure
  2. Conditional Statements
  3. Interpersonal Congruence
  4. Clarity of Purpose

It's a really good post, as you would expect from an subject expert like John!  In the spirit of Principles 4, 6 and 8, I'm going to borrow and steal more of his thinking in order to push Principle 16 to a better place.   Stay tuned for a revamped version.

As always, your comments, feedback, and ideas are not only welcome, but extremely valuable as I wade through this space.

Director’s Commentary: Adrian van Hooydonk

Metacool directors commentary hooydonk

I really enjoyed listening to this interview of Adrian van Hooydonk by Tyler Brule of Monocle.  It's a wonderful Director's Commentary, because in it van Hooydonk explores many themes that are relevant far beyond the world of BMW.  Anyone engaged in the art and science of bringing cool stuff to life will get a lot out of this video.

Some of the high points for me were:

  • his thoughtful exploration of how the 2009 financial crisis will shape user behaviors in the future
  • his thinking on what it takes to design remarkable experiences, and his emphasis on the importance of having a strong point of view.  When he says that the BMW Gran Turismo is about "traveling in style", I really get what the car is all about.  By the way, the Gran Turismo has officially replaced the Honda Ridgeline as the focus of all my automotive fetishistic energy (but Honda, if you're listening, I'd still be very happy if you delivered a Ridgeline to my house one Saturday morning.  With a bow on top).
  • his clear focus on user experience as the wellspring of compelling designs.  This worldview, of course, is what Principle 3 is all about.

My favorite part of the interview comes near the end, as Brule and Hooydonk discuss what it is like to bring designs before the board of BMW for approval.  Here's an excerpt:

Design is an emotional thing.  So, as a designer, I will lean to one or the other design in the final stages, and I can't completely explain why.  But my responsibility is to advise the board on which design we should go with, and they don't even expect from me that I can explain it to the last millimeter.  In a way, there has to be trust between a board of management and the chief designer.

I could not agree more.  In my experience, trust in the informed intuition of talented designers is what separates the great brands from the also-rans.  Informed intuition is what allows designers to make good decisions regarding intangibles.  In the absence of trust in informed intuition, organizations are tempted to decode intangibles via metrics, surveys and other algorithmic devices, and all the poetry gets trampled.

Could trust be the killer app?

The hierarchy of success

Seth Godin has written a really important post:  The hierarchy of success

When it comes to the art and science of bringing cool stuff to life, this point is especially important:

As far as I'm concerned, the most important of all, the top of the
hierarchy is attitude. Why are you doing this at all? What's your bias
in dealing with people and problems?… Sure, you can start at the bottom by focusing on execution and
credentials. Reading a typical blog (or going to a typical school for
16 years), it seems like that's what you're supposed to do. What a
waste.

When trying to get something done that's been done before, it's important to look at credentials of execution:  Dr. Heart Surgeon, I hope you've done this surgery many times before, and done it well, and had a chance to learn from your mistakes and those committed by others.  But when faced by the challenge of creating value where none has existed before, what's important?  As Seth points out, it's mostly about attitude and approach.  Those are the lifelines to get you from here to over there when everything is foggy and unknown.  Those are what get you to a viable strategy that makes certain executional tactics more or less relevant.

If you're trying to create the right team to go after something revolutionary, you can't ask "show me all the similar things you've shipped".  You can only ask "how many times have you stepped in to the abyss, and what have you learned about how to do it better?.

For more, see Principle 17