Five alternatives to a keyboard

Menu_2003_o_1_1
Some Sony designers have come up with five prototypes showing alternatives to the standard keyboard/mouse computer interface.

I find the Gummi-Bend concept particularly compelling.  With commercially viable flexible electronic "paper" right around the corner, Gummi shows how this technology could be used to help people get more out of maps.  Having recently spent four days tromping around Manhattan with only one, fixed-scale map in my pocket, Gummi would have been very useful.  It looks like a lot of fun to use, too.  And when it comes to designing interfaces, pleasure matters.

Promoting for the long haul

A few weeks ago I bemoaned the lack of attention paid to the temporal aspects of designed objects.  The same criticism can be applied to the world of brand promotional activities.

Promotions are one way in which we can shape the reflective aspects of a design.  We typically think about promotional campaigns as only impacting relatively brief spans of time — say an hour (Super Bowl commercial), a day, a week, a month, or even a year.  But what would happen if you challenged your marketing crew to come up with promotional strategies that span decades, even generations?  I bet you’d be dished up some innovative campaigns — and I’d wager many of those would yield a positive net present value (or positive ROI).  By investing for the ages, you simply have to shoot to create something intrinsically valuable.

Take BMW’s Art Car  Collection, for example.  Starting in 1975 with Alexander Calder’s painting of a tasty BMW 3.0 CSL Le Mans racer, the Art Car Collection has continued more or less uninterrupted up through the present day.  Some of the resulting artwork is simply stunning, some is less so, but all of it serves to underscore several key elements of the BMW brand: audaciousness, sensitivity to form, and a belief that each car is a unique and valuable work of kinetic, industrial art.  Instead of dropping thousands of dollars on a few TV commercials, BMW instead chose to create something of intrinsic worth.  The payoff for BMW is that it can now add spice to any public event simply by rolling out a few of the Art Cars, so weighty is their physical charisma. 

A very special moment for me indeed was being able to sneak up and caress the rear fender of Calder’s car as it sat, unattended, at the Monterey Historic Races a few years ago.  As a young boy I saw a photo of driver Sam Posey sawing away at the wheel.  Seeing it in the flesh was like touching the very soul of BMW.

Isn’t that a better investment in the brand than a few TV commercials?

On Passion, Brands, & Bob Lutz

Where do brands come from?  Robert Lutz gets it — over at FastLane he’s explained what the Chevrolet brand means to him.  Notice that he’s not using abstract language to talk about brand; instead, he talks about actual cars and their qualities, because it’s product that creates brand meaning and value, not the other way around.  For Lutz, brand is also about passion:

… I do love the passion with which the Camaro faithful express their
undying commitment to the object of their affections… At the end of the day, that’s
what our business is all about – inspiring passion among the faithful.
That’s what has allowed me to spend my life’s work in an industry I’m
passionate about. We should all be so lucky.

Creating and sustaining a brand that people really want to make a part of their lives is about connecting functionality and emotion and meaning.  Your products and the services you build around them are what bring it all to life.  Passionate people are the means to that end.

A Brand in a Starter Button

All of a sudden, Aston Martin is the "It" brand of the automotive world.  To be sure, the Aston Martin of the 70’s, 80’s and 90’s had a certain cachet, but it was a cigar-smoke-and-over-stuffed-leather-chairs-British-men’s-club kind of cachet.  No more.  Now Aston Martin is sexier than Ferrari, sportier than Porsche, manlier than Lamborghini.  The new DB9 is the first modern GT car design of the 21st century. 

This is a true brand renaissance, brought about not by the machinations of a branding firm or an advertising agency, but via  a product development team that reached back to the golden days of Roy Salvadori and James Bond, distilled the essence of Aston Martin into something actionable, and then went to work. 

Easy for me to say, but what does it mean, and how did they do it?  They did it by taking something as familiar as the process of starting the motor and asking "What could be uniquely Aston Martin about this experience?"  Here’s what Aston Martin designer Sarah Maynard says about the start button on the new DB9:

It
seemed wrong to us that most car starter buttons – the first point of
contact between driver and engine – is a plastic button. We wanted
something better so decided on crystal-like glass. The Aston Martin
logo is sand etched into it. It’s lit red when the ignition is on, and
afterwards changes to light blue. I think it’s a really cool piece of
design.

Glass.  Etching.  Not the usual way of doing business.  More expensive than plastic.  But special, and evocative of the way British cars used to be.  And incredibly good for the Aston Martin brand, and perhaps even a good reason to spend so much on a car.  This is great example of decisions made using not the data of a cost accountant, but with the judgment and deep experience of a trained designer who lives and feels and loves brand.

Bob Lutz in the FastLane Blog

Stop the presses!

Bob Lutz (aka The Man) is blogging up a storm over at FastLane Blog

So far as I can tell, the content (if not the typing) really does come from Lutz, not from some junior MBA over at GM.  And as one would expect from the premier product guy of the Known Universe, his blog, though young, already contains many tasty bits, such as this thought about Saturn:

What would you do if you had a brand whose customer service  reputation was that high for that long despite having a narrow, aging
product lineup? I, for one, would first get down on my knees and thank
the Maker for the finest retail network in the industry. Then, I would
set to work replenishing the product portfolio.

And this one on design thinking:

The creative process is not, nor will it ever be, “scientific.” You
cannot start with quantitative research to find the “big idea.” Whether
it’s cars or movies or clothes, a company needs inspired, free-ranging
discussion among its top creative people.

Beyond the massive wisdom about design, innovation, marketing, and leadership to be found in Mr. Lutz’s blog, we also need to celebrate FastLane as a milestone in the history of corporate blogging.  A while ago I praised the actions of Honda CEO Takeo Fukui, and asked the question "What if the CEO knew his products?"  With Lutz raising the ante, maybe the right question to ask now is "What if the CEO could write a believable blog about his products?"

Bob Lutz blogging?  This bodes well for the future of mankind.

Fortune on Blogging for Dollars

Fellow bloggers, members of the blog-reading community, and Web Dudes (you know who you are), I have to admit that my last few posts have been merely annotated links to third-party content rather than the stimulating, original material you’ve come to expect as a discerning reader of metacool.  Why?  I’ve had a helluva cold so far in 2005 and I’m not feeling too generative.

So, here’s another annotated link:  Fortune recently published an insightful article on the state of business blogging.  It briefly mentions The Official QuickBooks Online Edition blog I started at Intuit (I wrote the majority of the content on the QuickBooks Online blog before October 2004 — my name got overwritten when I left the company due to a bug in the TypePad software). 

Blogs are fast becoming a critical part of the marketing mix, so it’s worth your while to give the article a read.

Green Eye for the Conventional Guy

Green Eye for the Conventional Guy

Let’s face it: as a society we’re never going to have our environmental act together 100%.  So instead of waiting for that magic day when everthing goes cradle-to-cradle, why not start making better purchase decisions today?

For example, I’m going to make a personal eco-babystep by finding a way to reduce the quantity of paper cups and plastic lids I use from Peet’s.  And while I’m there I’ll ask for a fillup with Fair Trade brew.