Yet another thought on prototyping…

1901 Glider Kited

Thanks to everyone who gave me input on these thoughts.  I particularly like this build, which was related to me yesterday:

As you make a prototype, assume you are right and everyone else is wrong.  When you share your prototype, assume you are wrong and everyone else is right.

A thought on prototyping

My colleague Bob Sutton has a great set of "15 Things I Believe", which you can find along the left side of his blog.  No. 5 is one of my favorites:

Learn how to fight as if you are right and listen as if you are wrong: It helps you develop strong opinions that are weakly held.

I was thinking about Bob's belief today in the context of innovating on a routine basis.  What if I built on his belief but modified some of the language?  Here's what I came up with:

Try to prototype as if you are right but listen and observe as if you are wrong:  it helps you develop more valid ways of doing, and limits our tendency to settle for the merely adequate.

What do you think?

Director’s Commentary: Adrian Van Hooydonk

This awesome Director's Commentary focuses on the thinking behind the reworked BMW 7-series.  Narrated by BMW design maestro Adrian Van Hooydonk, it's important on two levels.

First, it's amazing to hear an expert take us through the intricacies of making a car look good.  Cars can be magnificent works of scuplture, but rarely does success come by accident.  As we listen to Van Hooydonk describe the interior and exterior design details, we get a glimpse at the extreme amount of attention to detail required to pull off a product experience as complex and multifaceted as a car.  Such is the state of technology and design process at BMW, even a rear tail light has become a sophisticated mechanical-eletronic subsystem, and one designed to the hilt.  What a far cry from the incandescent-bulb lit taillamps of my old 1969 1600-2!

Second, once again we see the importance of having a clear point of view to guide design decisions.  Listening to Van Hooydonk, it's clear what is important when it comes to the design of a 7-series: power, sport, elegance, strength, authenticity.  Staying on brand means designing to those parameters and throwing out everything else.  Which sounds a lot like the art of strategy making to me; perhaps the most important aspect of designs informed by a strategic point of view is that the design does come to embody that strategy and as such forms the basis for a completely coherent brand identity.  In my experience it's much easier to have effective marketing communications if your offering actually is designed in manner that's congruent with your messaging.

I consider organizations such as Apple, BMW, Zappos, and Pixar to be part of a select few capable of nailing a complete and compelling user experience.  They each do so by betting on the talent of their designers and creators.  Clear and compelling vision, coupled with quality execution, does in fact win over the long haul.

Travis Pastrana and the future of the world economy

While not trying to be flip about such a weighty topic as the state of the macro international economy, I believe this daredevil bigwheel jump by Travis Pastrana elegantly captures some of the key elements that will help consumer-facing brands thrive over the next few years.

(No, it’s not about shooting bottle rockets at night in your underwear.  Skip ahead six seconds)

I reckon there are five in total:

  1. Optimism is the New Courage:  Travis wouldn’t attempt this mondo backflip if he wasn’t optimistic that he could land it.  Sure it’s dangerous, sure it’s risky, but he has the skill and the experience to know that he can pull it off.  That’s optimism grounded in reality.  Just as the fundamental rules of the marketplace haven’t changed in our current predicament, it’s not like Travis is facing a whole new set of laws of physics — so why not be optimistic?  His bigwheel is not his usual motorcycle (or a Subaru, even), but it has wheels and he can deal with the downsizing.  That’s optimism.
  2. Use planning to minimize the stupid risks:  even Travis is wearing a helmet for this one.  And notice that this is his third-time-charmed attempt.  Now more than ever, when the price of failing is so high, it’s a good idea to minimize secondary risks even as we embrace big leaps.  That might mean building an extra prototype, running another market test, or getting out in the field with customers more than usual.  These days your big or small leaps really need to work, so a little extra midnight oil is probably worth it.  There’s enough risk out there as it is, why not cut out all the dumb risks to better focus on the big ones?
  3. Potential Energy = Cash: Pastrana’s maneuver is all about converting potential energy in to kinetic energy.  If you’re like me, you held your breath for those scary seconds he was inverted.  But if you think through your physics, you know that 90% of the success of this jump was set up at the start; with the right amount of potential energy on tap, Travis knows that he can make the jump so long as he’s able to execute all of the routine details.  But without that energy, even the best execution won’t hack it.  Cash is the potential energy of the business world.  Without it, you can’t pull off a stunt of any size. Like Travis, you want to do anything you can to maximize your potential energy/cash.  If that means canceling your trip to the nifty event across the country, or eating rice and beans instead of steak, or riding a train instead of flying, you just have to do it.  Save and conserve your cash: you don’t want to be caught low, slow, and out of ideas.  Or money.
  4. It’s not about the flight…:  Bombing down a ramp and flying through the air is one thing, sticking the landing is quite another.  Above all, we cheer for Travis because his sheer talent allows him to nail landings like no other.  So, what’s next?  What happens when you make it through these Schumpterian flames?  If you’re successful now, will you or can you be successful when things turn up?  What’s the balance? Landings are important… where will yours take you?
  5. Dress for success:  There’s no better time than a downturn to use surface aesthetics to convey a sense of optimism, planning, and control.  The posture you and your brand take in the world will define you.  So put on your best, put your best foot forward, and let other people know that you’ve got your act together.  Hell, even Travis wears pinstripes.

Many thanks to my friend Reilly for pointing me to this video.  The weird resulting thoughts, however, are those of yours truly, and should not be blamed on him.

Stuff I’m liking

Can I say that? 

"Stuff I'm liking."  Grammar?  I think it works.  It's somewhat Borat-ish, but I think it works.  Hey, if I have a blog, and I publish something to the web, then it exists, right?

Here's some stuff I'm liking, with commentary as to what I see in it:

  1. Nuts, Bolts, and Jolts:  a wonderful collection of aphorisms and observations by Rich Moran.  It's an informative guide to surviving the hairball, and fun to read, too.  You may recognize Rich as the author of last week's fabulous thought of the day.  My idea octet of "organizational survival" books would start with Nuts, Bolts, and Jolts, and also include (in no particular order) The No Asshole Rule, Saint Joan, Orbiting the Giant Hairball, Don Quixote, The Adventures of Johnny Bunko, The Knowing-Doing Gap, and Up the Organization.  I'm liking it.
  2. Pink's Travel Tips:  Mr. Pink has a future in broadcast media, I think.  These are witty and they teach you something, too.  HAHU!
  3. Creativity and the rise of optimism:  this essay by Paul Bennett (full disclosure: Paul is a colleague of mine at IDEO) is really inspiring.  If a blog post could be an anthem, this would be my anthem for 2009.  We have to be optimistic.  This one helps us be that way.2009_honda_fit_red_new_sales
  4. The Honda Fit:  I love the way it looks.  It's more Mini than the Mini.  It's a modern interpretation of space maximization within a tightly constrained footprint, and it's not beholden to stylistic flourishes from the Eisenhower period.  I dig it.  With a more hyper iVTEC or a turbo diesel mill in there, it would truly be one for the ages.
  5. The Monocle Weekly:  I'm surprised how much I enjoy listening to content streaming over the web.  Ah!  It's like radio for your house; or, more precisely, I'm rediscovering the joy of listening to intelligent people go deep on an interesting subject, something I only ever experience when driving in my car.  I'm liking it.
  6. Miracle on the Hudson:  we all know about the incredible feat of calm thinking and flying that lead to an Airbus being safely ditched in the Hudson.  Leave it to Bob Sutton to pull some very interesting team dynamics lessons out of that episode.  Fascinating stuff.

I'm really liking all of it! 

Innovating is…

I really enjoyed the recent conversation here on metacool about the meaning of designing.  A bunch of us took at a stab at completing the sentence "Designing is…".  Check out the comments here to see some of the thinking.  I'm still mulling this stuff over; there's some good provocations there.

Now, what does innovating mean to you? 

Innovating is…

Director’s Commentary: Making Monocle

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Here's a Director's Commentary by Dan Hill, who played a key role in the design of Monocle, which is not just one of my favorite magazines, but also a brand being successful at the seemingly impossible task of building something new and different in a down economy.  In reading his detailed account of how the design of Monocle came to be, I was struck by two big things:

First, the all-important commitment to a strong, focused point of view.  In this case, the brains at Monocle chose to be ever calm and centered:

In terms of rhythm of updates, we deliberately decided less is more,
and flying in the face of conventional wisdom (if you can have wisdom
in a medium only a decade old) we produced editorial at a steady rate –
essentially a well-made film or two per week – rather than bombarding
the user with content. Deciding to filter, reflect and craft rather
than immerse the user in a constant flow of data in lieu of
information… this sense of quiet calm exuding
from Monocle was another important statement: that you don’t have to
clutter websites with every possible bit of information you can. And
that – particularly for the busy people that enjoy Monocle –
information overload is not something we wished to contribute to.

The second notable aspect of their approach is a strong dedication to smoothing friction in every aspect of the user experience.  They took a human-centered approach to almost every detail of Monocle, including the structure of each URL used on the Monocle website:

In terms of user generated content, or user discussion of Monocle
pieces, my view was that we didn't need comments on the site as people
increasingly have their own spaces to talk, discuss, comment – whether
that's blogs and discussion fora, or the social software of Facebook
et al. So a more progressive approach would be to ensure that
everything is linkable and kept online – with clean, permanent URL
structures – thus encouraging people to point to articles from the
comfort of their own sites… The web is intrinsically designed for linking
and archiving, so I ensured that Monocle.com would do that. A simple
point, and one the industry discovered long ago – in my case, after much work at the BBC
– but fundamental nonetheless. It’s still surprising how often it’s
forgotten by new entrants, given this basic premise of pointability has
underpinned almost every mature online success, from Amazon to YouTube.

As such, it's worth pausing to note that the URL structure was
considered as part of the design job. See later on multidisciplinary
teams, but the architecture of the site, and further, the environment
it sits within, are as key to me as the visual layer pinned on top. I
always reference the Eliel Saarinen
quote: "Always design a thing by considering it in its next larger
context – a chair in a room, a room in a house, a house in an
environment, an environment in a city plan." The larger context for
this site is that portion of the web that cares about Monocle, or the
topics covered, and designing for that environment includes making
elegant URLs – as the tokens by which Monocle.com is referenced. Thus,
the pointablity, linkability, permanance and appearance of those URLs
and site structures become fundamentally important.

Thus, the URls might not be as clean as they could be – it took a bit of negotiation to get EPIServer, a .net based CMS, to output them – but they're fairly understandable e.g.:

http://www.monocle.com/sections/affairs/Web-Articles/Christine-Loh/
http://www.monocle.com/sections/design/Web-Articles/Beijing-Olympic-gold-rush/
http://www.monocle.com/sections/business/Magazine-Articles/Spot-the-shopper—Beijing/

i.e. type of section / type of content / title of content

It's no accident that Monocle is such an engrossing experience.  This kind of total experience rarely happens by accident.